Steve Polak went to a Walmart store last month to buy fresh cherries. The advertised price was $3.66 a kilogram, but he was charged $6.55 a kilo at the self-checkout station.
The attending agent corrected the price after he told her about the discrepancy. He paid only $8.67 for his 2.4 kg of cherries instead of $15.52.
So, if Walmart compensated him for scanning the product at a higher price than advertised, why did Polak write to me about his shopping experience? This is a skill-testing question.
The answer will spring to mind if you’re a price-conscious shopper who watches the screen carefully as your purchases are entered into the store’s computer system.
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It’s been a few years since Nordstrom opened its doors to Canadian shoppers, and also a little while since I spent a few months as a denim expert at one of their Toronto department stores. During my time as a sales associate, I learned the tricks of the trade that go into creating their retail environment as well as some helpful shopping tips.
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