The science behind creating an unforgettable customer experience, the revival of department stores, and how designers can leverage the power of AI to build a better future. This and more in this week's edition of The Future Retail Newsletter.
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We had a blast meeting everyone and getting to show how we shape the future of retail! Here is a look at the technology that was featured at the innovative Outform booth.
Department stores, which have seen their market share relentlessly depleted in recent years, aren't generally at retail's cutting edge. The fix? Going back to what they once were.
87% of organizations say traditional experiences no longer satisfy customers. So how do you build a CX that will stand out from the crowd?
Today’s shoppers browse and research online even when they intend to buy in-store. Here’s what you need to know about the omnichannel shopping journey.
Having grown up with social media, digital creative tools and entrepreneurial online platforms at their fingertips, generation Z is the most digitally creative generation to date.
This year's report reveals the complete numerical scores of all 260 brands across 16 industries, based on a survey of 101,341 US adult customers.
Exploring the biggest threats to the happiness and health of humans in the coming years and even decades from today – and the opportunities they present for people.
When it comes to AI, the opportunities are endless, but the stakes are high—designers create work that affect the lives of real people at unprecedented scale. Here are a few of those experiments and the lessons learned along the way.
To help customers with what is often the hardest part of shopping for new home products, deciding what they will look like in your room.
Glossier teamed up with Studio Lily Kwong to create a temporary store in Seattle filled with plant-covered mounds and splashes of pink and purple.
Nordstrom, along with just about every mid-to large-sized retailer with brick-and-mortar locations, is using the concept of buy online, pick up in store and buy online, ship to store to let customers shop how they want while driving foot traffic into stores.
The format takes a subtle approach, letting the available products take a dominant role while offering a unique ‘Samsung’ experience via a simulated home of the future environment.
Check out previous editions of the Future Retail Newsletter for even more on tech, innovation, design, and retail.
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