The science behind creating an unforgettable customer experience, the revival of department stores, and how designers can leverage the power of AI to build a better future. This and more in this week's edition of The Future Retail Newsletter.

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OUTFORM // Highlights from Globalshop 2019

OUTFORM // Highlights from Globalshop 2019

We had a blast meeting everyone and getting to show how we shape the future of retail! Here is a look at the technology that was featured at the innovative Outform booth.

globalshop.a2zinc.net
RETAIL // Will The Once Marvelous Department Store Ever Come Back?

RETAIL // Will The Once Marvelous Department Store Ever Come Back?

Department stores, which have seen their market share relentlessly depleted in recent years, aren't generally at retail's cutting edge. The fix? Going back to what they once were.

retaildive.com
STRATEGY // The Psychology of an Unforgettable Customer Experience

STRATEGY // The Psychology of an Unforgettable Customer Experience

87% of organizations say traditional experiences no longer satisfy customers. So how do you build a CX that will stand out from the crowd?

medium.com
CONSUMER INSIGHTS // Shopping Is An Omni-Channel Journey

CONSUMER INSIGHTS // Shopping Is An Omni-Channel Journey

Today’s shoppers browse and research online even when they intend to buy in-store. Here’s what you need to know about the omnichannel shopping journey.

thinkwithgoogle.com
CONSUMER INSIGHTS // Meet Generation Z, The Next Generation of Super Creatives

CONSUMER INSIGHTS // Meet Generation Z, The Next Generation of Super Creatives

Having grown up with social media, digital creative tools and entrepreneurial online platforms at their fingertips, generation Z is the most digitally creative generation to date.

jwtintelligence.com
CX // US CX Index 2019 Results: Some Small Gains, No Real Leaders

CX // US CX Index 2019 Results: Some Small Gains, No Real Leaders

This year's report reveals the complete numerical scores of all 260 brands across 16 industries, based on a survey of 101,341 US adult customers.

go.forrester.com
TRENDS // The Future of Wellbeing

TRENDS // The Future of Wellbeing

Exploring the biggest threats to the happiness and health of humans in the coming years and even decades from today – and the opportunities they present for people.

trendwatching.com
DESIGN // 7 Experiments That Push the Edges of AI and Design

DESIGN // 7 Experiments That Push the Edges of AI and Design

When it comes to AI, the opportunities are endless, but the stakes are high—designers create work that affect the lives of real people at unprecedented scale. Here are a few of those experiments and the lessons learned along the way.

ideo.com
TECH // John Lewis & Partners To Trial Virtual Reality Experience

TECH // John Lewis & Partners To Trial Virtual Reality Experience

To help customers with what is often the hardest part of shopping for new home products, deciding what they will look like in your room.

johnlewispresscentre.com
BRAND HIGHLIGHTS // Glossier Pop-Up Shop Features Rolling Hills Covered In Moss

BRAND HIGHLIGHTS // Glossier Pop-Up Shop Features Rolling Hills Covered In Moss

Glossier teamed up with Studio Lily Kwong to create a temporary store in Seattle filled with plant-covered mounds and splashes of pink and purple.

dezeen.com
BRAND HIGHLIGHTS // At Nordstrom, The Next Evolution of BOPIS Emerges

BRAND HIGHLIGHTS // At Nordstrom, The Next Evolution of BOPIS Emerges

Nordstrom, along with just about every mid-to large-sized retailer with brick-and-mortar locations, is using the concept of buy online, pick up in store and buy online, ship to store to let customers shop how they want while driving foot traffic into stores.

retaildive.com
BRAND HIGHLIGHTS // New Shop-in-Shop Format for Samsung at Dixons in Greece

BRAND HIGHLIGHTS // New Shop-in-Shop Format for Samsung at Dixons in Greece

The format takes a subtle approach, letting the available products take a dominant role while offering a unique ‘Samsung’ experience via a simulated home of the future environment.

retaildesignworld.com
 OUTFORM // Get More Innovation News

OUTFORM // Get More Innovation News

Check out previous editions of the Future Retail Newsletter for even more on tech, innovation, design, and retail.

outform.com
OUTFORM // How Are We Doing? Take Our Survey

OUTFORM // How Are We Doing? Take Our Survey

We’d love to know what you think of Outform’s Future Retail Newsletter. It only takes 5 minutes and will help us improve our content to fit your interests better.

outform.typeform.com