How omnichannel builds strong customer relationships, Samsung's new tech playground, and Costco's overwhelming popularity in China. This and more in this week's edition of The Future Retail Newsletter.
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No matter what size or industry you may play in, you are now competing based on the experience you provide to your customers.
It’s not enough that your brand remains accessible on a customer’s chosen channel — that conversation also has to seamlessly transfer to other channels when required.
Designers have a growing check-list to mind when creating brick-and-mortar shopping spaces today – here are nine new spots that mind the retail shift.
A little robot at a library in Helsinki went from reviled to beloved, all because it got a new pair of plastic eyes.
Cafes have integrated themselves into our lifestyle, from quick pit-stops to refuel our caffeine hit to leisurely catching up with people or even a book. This particular collection of designed spaces are here to redefine the traditional coffee space.
To combat the expected slump in movie-ticket sales, architect Alexander Wong looked to an unexpected category for the inspiration of Shanghai’s Maison Muse.
Foster + Partners has completed its latest Apple Store in Miami with an undulating white concrete roof that draws on the city's art deco buildings.
Samsung KX is a new high-tech playground and showroom in the center of London that's definitely not a retail store. You play with plenty of Samsung tech, but there’s no stock, no sales people, and no pressure to buy the toy you’re messing around with.
Costco has built a cult following in the United States — now it's China's turn. The country's first Costco store is so popular that it had to shut down early on its first day because of too many shoppers.
Boxed is yet another grocery retailer dipping its toes into the apparel and beauty industry, but the company's partnership with a respected, high-traffic department store could give it the leverage it needs to stand out from competitors.
Check out previous editions of the Future Retail Newsletter for even more on tech, innovation, design, and retail.
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