Starting off with feedback - any feedback, even positive - is a quick way to be sure the other person doesn't hear or heed anything you say. It is the biggest mistake managers (even the best intentioned) make.
Lessons learned from the recent public relations scenarios involving both Starbucks and Facebook offer takeaways in crisis management best practices.
Billy Durant created a market leading company, then he was fired by his board. He came back with a competitor and created a $10B company ... and was fired again. Parts of Billy's story apply to every entrepreneur and biz owner.
Zuora’s sales deck is brilliant. Here’s why - a complete page-by-page deconstruct of what to do when making ANY pitch.
Stop assuring people that you’re “ethical” and “fun.” Those words do nothing to specify what is distinctive or uniquely valuable about your organization.
When you think about best web experiences, you probably don’t think of pizza companies first ... but in this case, you should.
Discusses the "millennial problem" and the difference between being a leader and a "manager." #CultureMatters
Farmgirl Flowers in San Francisco will clock $15 million in revenue this year. They got there without venture funding or a host of other supposed must-haves for a startup ... like compromising quality or hiring contract workers.
Ongoing improvement culture benefits from healthcare leaders who are willing to improve their leadership skills through self-reflection and personal change.
A great credo can give your employees a defined purpose, focus, and direction. But most of all, it can unite your employees as a family. Here are 5 steps to take in creating your own.
Explores the symptoms of how companies struggle growing past about 25 employees. What's missing from both this article and most companies? These problems stem from trying to manage human dynamics with the same command-and-control style that may appear to "work" with smaller groups. The solution is to build a values-based culture.
Target hunting, brain hacking, tribe building. Not an ancient ritual. It’s the modern-day way to generate leads online. Learn nearly everything about getting leads here.
Yelp has long faced allegations that it extorts businesses into paying to display good reviews. Now a forum user is stepping forth with details of his brush with a Yelp salesperson.