Welcome to this week's edition of our newsletter! Join us as we explore the latest and greatest in retail, design, trends and innovation.
What's in store this week? In this edition, we focus on Retail Updates, Tech News, Research Insights and Brand Highlights.
Outform Strategy Team
Many retailers are working to create a distinct in-store experience — but in today’s connected world, the most successful retailers are fusing digital and physical shopping to create a cohesive multichannel experience.
In today's retail environment, a good or bad customer experience can make or break retailers competing for shopper dollars. Here are the top ten retailers from Forrester's "US Multichannel Retailers Customer Experience Index, 2018."
Concierge services, traditionally reserved for the luxury space, are now being adopted by department stores to step up their customer experience. With cashier-less and automated stores on the rise, personal shopping options are giving stores a much-needed human touch.
Technology has largely been seen as hurting traditional retail. Soon, it may be what saves it.
Most companies take an internally oriented approach to organizing around products, processes and functions such as risk management and marketing. But a few pioneering companies have begun to organize around how customers experience their products and services.
Introducing reliable, objective Net Promoter Scores for setting goals and priorities.
Tiffany & Co. is revamping its image to attract a younger crowd. Here's a look at the ad campaigns and store redesigns that seem to be working.
Startup Memebox is relaunching its U.S. e-commerce business to leverage the growth opportunity in online beauty.
Alexa is coming to your hotel room. Amazon this morning is announcing a new program called Alexa for Hospitality, designed to bring its voice assistant technology to everything from chain hotels to vacation rentals.