How to deepen relationships with customers, Vietnam's embrace of cashless payments, and how Coachella reached a highly connected group of young, digitally-native festival attendees. This and more in this week's edition of The Future Retail Newsletter.

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RETAIL // 5 Grocers With the Best Store Experience
risnews.com

RETAIL // 5 Grocers With the Best Store Experience

As the grocery segment continues to face pressure for online competition, traditional brick-and-mortar locations have been forced to up their game, investing heavily in the in-store experience to attract and retain customers.

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Retail // Taking an agile, customer-centric approach to format redesign
mckinsey.com

Retail // Taking an agile, customer-centric approach to format redesign

Many retailers believe that redesigning retail formats is often too risky, takes too long, and costs too much. There’s a better way.

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Retail // Why Customer Loyalty Is The Lifeblood Of D2C Brands
forbes.com

Retail // Why Customer Loyalty Is The Lifeblood Of D2C Brands

Direct-to-consumer brands should look to deepen their relationships with customers. They must speak to customers as individuals, not as members of a group.

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Trends // 5 retail trends that are driving better CX
retail-week.com

Trends // 5 retail trends that are driving better CX

What lies in store for the future of retail customer experience (CX)? Genesys gives a rundown of the top five trends that should be a part of every director's strategy.

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TECH // Branded AR/VR Success Hindered By Discoverability
alistdaily.com

TECH // Branded AR/VR Success Hindered By Discoverability

Immersive content can deepen consumers’ connections with brands but discoverability, ease of use and successful execution remain a challenge.

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Consumer Insights // How Vietnam Is Embracing the Cashless Revolution
entrepreneur.com

Consumer Insights // How Vietnam Is Embracing the Cashless Revolution

The number of people making mobile payments in stores is growing fastest in the country.

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PROCUREMENT // Revolutionizing indirect procurement for the future
mckinsey.com

PROCUREMENT // Revolutionizing indirect procurement for the future

There’s a new vision for indirect procurement, enabled not just by new technologies but also by a radical new understanding of the value indirect procurement can generate.

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Design // Helvetica, the world’s most famous typeface, gets a makeover
fastcompany.com

Design // Helvetica, the world’s most famous typeface, gets a makeover

Helvetica is one of the most popular typefaces on the planet. Here’s why Monotype decided to remake it.

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Brand Highlight // Coachella brings the music, Bose Frames put on the show
medium.com

Brand Highlight // Coachella brings the music, Bose Frames put on the show

Bose brings audio AR shades and festival content to Coachella.

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BRAND HIGHLIGHTS // Evian’s new plastic water jugs shrink as you drink the water
fastcompany.com

BRAND HIGHLIGHTS // Evian’s new plastic water jugs shrink as you drink the water

The 5-liter container uses 66% less plastic than a standard 1.5-liter Evian water bottle.

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OUTFORM // HOW ARE WE DOING? TAKE OUR SURVEY
outform.typeform.com

OUTFORM // HOW ARE WE DOING? TAKE OUR SURVEY

We’d love to know what you think of Outform’s Future Retail Newsletter. It only takes 5 minutes and will help us improve our content to fit your interests better.

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OUTFORM // GET MORE INNOVATION NEWS
outform.com

OUTFORM // GET MORE INNOVATION NEWS

Check out previous editions of the Future Retail Newsletter for even more on tech, innovation, design, and retail.

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