How to deepen relationships with customers, Vietnam's embrace of cashless payments, and how Coachella reached a highly connected group of young, digitally-native festival attendees. This and more in this week's edition of The Future Retail Newsletter.
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As the grocery segment continues to face pressure for online competition, traditional brick-and-mortar locations have been forced to up their game, investing heavily in the in-store experience to attract and retain customers.
Many retailers believe that redesigning retail formats is often too risky, takes too long, and costs too much. There’s a better way.
Direct-to-consumer brands should look to deepen their relationships with customers. They must speak to customers as individuals, not as members of a group.
What lies in store for the future of retail customer experience (CX)? Genesys gives a rundown of the top five trends that should be a part of every director's strategy.
Immersive content can deepen consumers’ connections with brands but discoverability, ease of use and successful execution remain a challenge.
The number of people making mobile payments in stores is growing fastest in the country.
There’s a new vision for indirect procurement, enabled not just by new technologies but also by a radical new understanding of the value indirect procurement can generate.
Helvetica is one of the most popular typefaces on the planet. Here’s why Monotype decided to remake it.
Bose brings audio AR shades and festival content to Coachella.
The 5-liter container uses 66% less plastic than a standard 1.5-liter Evian water bottle.
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