We're back with another weekly newsletter full of inspiring retail, tech, and design news. In this edition, we explore how tech adds to the customer experience, Nike's admirable retail experimentation, and how online brands are proving that brick-and-mortar is far from dead.
New business models focused on an evolved customer experience are shaping the future of consumer markets – sending new entrants and legacy players the same message: innovate to survive.
Upgrading the brick-and-mortar experience by relegating particular tasks and services to AI, robots and more allows retailers to employ human workers in the areas that count most.
In today's "digital age," the dominant narrative is that e-commerce has fully eclipsed physical retail. The truth looks a bit different.
While headlines blast frightening tales of a “retail apocalypse” for “Old Guard” retailers, newer digital brands are ready to supplement their online presence with an offline one.
Apple stock jumped to another record high, bringing its market cap ever closer to $1 trillion, giving retailers a lot to learn from its results.
With 2018 halfway behind us, Prophet's Scott Davis witnessed some interesting shifts in brand and CX. Here are 4 essential trends to consider while building next generation brands and experiences.
The conventional interpretation of human-centered design wildly oversimplifies the relationship between people and technology. It’s time for a more nuanced approach, writes argodesign’s Mark Rolston.
Chinese architecture studio Wutopia Lab has transformed Building 25 of the Sinan Mansions in Shanghai into a bookstore that takes inspiration from the human body and mind.
Just Do It. Nike’s slogan seems more like a mission statement these days. While others may be stuck struggling or hashing out their strategy, Nike is out there just doing it. And it’s doing a whole lot of reimagining of retail.
The luxury resale startup is making good on its plans to expand its brick and mortar operations, and its new L.A. location caters to men as well as women.
Coworking conglomerate WeWork's latest move expands its community-oriented approach into retail. But why?
Zara is rolling out a ship-from-store service to 2,000 of its stores. If an item is out of stock online but available in a store nearby, customers will be able to order it from there and have it shipped directly.
Interbrand auto leader Jim Hoostal shares insights from the Automotive CX Summit.