In this edition of the Experience Innovation Newsletter we explore Virgin's immersive travel shop, the changing role of the store associate and how Gen-Zers are affecting companies.
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Consumers educate themselves about products and decide where to buy, no longer looking to nor expecting store employees to serve as experts. So, what does that mean for the future of a store employee role?
Amazon is changing the way small business owners sell their products, forcing an embrace of e-commerce as a critical route to reach their consumers and revenue source.
Kevin McKenzie discusses the evolution of commercial real estate rental and how technology enables more successful physical retail spaces.
The retailers that are investing heavily both online and in-store to develop truly memorable and distinctive shopping experiences to set themselves apart from the competition.
Walmart has just begun testing same-day grocery delivery called Walmart To Go in one of its stores in China, months after the American retail titan expanded grocery delivery in its homeland.
Understanding how Gen Z's views might affect the broader population as well as consumption in general, bringing companies both challenges and equally attractive opportunities.
The new installation at Sony Square NYC celebrates the release of Mariah Carey’s new album, honors the artists' long-spanning music career, and is full of Instagram-worthy moments.
British luxury brand Mulberry has teamed up with innovation consultancy, TheCurrent, to create an interactive retail installation that will travel around the UK for the festive period.
The space resembles an airport lounge and is kitted out with upper class and premium economy seats that customers are encouraged to "try before they fly".
The newest North Face store, which opened on Friday in Williamsburg, Brooklyn, is the first to check all the boxes of so-called modern physical retail.
Check out previous editions of the Experience Innovation Newsletter for even more on tech, innovation, design, and retail.