You must know that you don’t need an MBA in marketing to understand that stellar customer service is essential for the long-term success of the businesses. A stellar customer service to your real-time visitor will undoubtedly help increase the growth of your customer base by visitor tracking as well as create a memorable experience every time.
According to Firstsource Survey –
“Web chat is becoming a new wave of customer relationship and management adoption tool.”
Through this survey, we also to know that – more than half of customers prefer to resolve their issue through web chat instead of calling the customer care handle. Web Chat is now widely used for web leads in various sectors like banking, healthcare, insurance, utilities and education providers. The Same way email automation got popular because of the burden it reduced to send transactional emails to the customers and generate web leads.
Now, you know that live chat software can increase conversion rates when used correctly.
But what you may not know is exactly which of the dozens of live chat software out there is right for your business.
Every software has its pros and cons, both for operators and customers. In this post, we’ll take a closer look at the most popular live chat solutions for the businesses, so you can decide which chat tool is best for you.
Did we miss any web chat tools that you love using? Email us.
Over 10,000 businesses rely on Olark Live Chat website software to answer customer questions, generate web leads and improve sales, conversions, and support metrics.
Five9 is a leading provider of cloud contact centre software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion visitor trackings annually.
Zoho SalesIQ offers live chat software to increase sales, support & customer service. Engage website visitors & increase your sales conversions.
REVE Chat is an omnichannel customer support software that offers live chat, video chat, voice call, and queuing to engage with website visitors.
Great customer service starts with better Help Desk Software. Get started with the web leads generation and visitor tracking. SaaS or On-Premise.
Best chat solution with basic setup, user-friendly dashboard and unlimited potential; materializing queries into sales.
LiveChat is a beautiful and simple online chat solution that allows customer service agents to contact customers directly on their website. Within several minutes from signing up you will be able to help online visitors find what they need before they leave your site.
Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one go!
UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.