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Top Web Chat Tools / Software 

Increase user engagement and grow your community with these web chat tools.

You must know that you don’t need an MBA in marketing to understand that stellar customer service is essential for the long-term success of the businesses. A stellar customer service to your real-time visitor will undoubtedly help increase the growth of your customer base by visitor tracking as well as create a memorable experience every time.

According to Firstsource Survey

“Web chat is becoming a new wave of customer relationship and management adoption tool.”

Through this survey, we also to know that – more than half of customers prefer to resolve their issue through web chat instead of calling the customer care handle. Web Chat is now widely used for web leads in various sectors like banking, healthcare, insurance, utilities and education providers. The Same way email automation got popular because of the burden it reduced to send transactional emails to the customers and generate web leads.

Now, you know that live chat software can increase conversion rates when used correctly.

But what you may not know is exactly which of the dozens of live chat software out there is right for your business.

Every software has its pros and cons, both for operators and customers.  In this post, we’ll take a closer look at the most popular live chat solutions for the businesses, so you can decide which chat tool is best for you.

Did we miss any web chat tools that you love using? Email us.

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