PRIVACY POLICY

Effective May 24, 2018.

This privacy policy (“Privacy Policy”) governs and describes how Elink.io, HSKR Group LLC and its subsidiaries (“Elink”, “we,” “us” or “our”) may collect, use, and disclose personal information when you use our products or services, or otherwise interact with Elink (for example, attending Elink events), unless a different privacy policy is displayed. This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

By using any of elink Services, you confirm you have agreed to the Terms of Service and read and understood this Privacy Policy.

WHAT DOES THIS PRIVACY POLICY COVER?

We have updated this Privacy Policy in order to comply with changes in data protection law. In addition, we have worked to make the Privacy Policy clearer and more understandable.

This Privacy Policy covers the treatment of the information gathered by elink when you are using or accessing the Services. This Privacy Policy also covers elink’s treatment of any information about you that elink’s business partners share with elink or that elink shares with its business partners.

This Privacy Policy does not apply to the practices of other businesses that elink does not own or control, including other companies’ websites, services and applications (“Third Party Services”) that you can access through the Services, such as Facebook or Twitter, or to individuals that elink does not manage or employ. While we attempt to partner with only those Third Party Services that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Services. We encourage you to review the privacy policies of any Third Party Services you access.

What information we collect about you

The information we collect is primarily used to provide the Services, to process and complete any transactions, to respond to inquiries, to personalize and improve the Services, to monitor and analyze usage and trends of the Services, to provide you with related, relevant information, and for any other purpose for which the information was collected. In connection with certain aspects of the Services, we may request, collect and/or display some information about you. We collect the following types of information from our users.

User Information:

When you create an Account, we will collect personal information from you, such as your name and email address. We use your contact information to send you information about our Services. You may unsubscribe from receiving certain types of these messages through your Account settings, although elink reserves the right to contact you when we believe it is necessary, such as for administrative and account management purposes.

Note regarding children: We do not knowingly collect personal information from children. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.

Information you provide though our support channels:

The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you contact customer support via email, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Payment information:

We collect certain payment and billing information when you register for certain paid Services. For example, we ask you to provide payment information, such as payment card details, which we collect via secure payment processing services.

Information we collect automatically

We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services. This includes:

  • Internet Protocol (IP) addresses.
  • Internet Service Provider (ISP).
  • Browser type.
  • Operating system.
  • Date/time stamp.
  • Browsing actions and browsing patterns.

Information Collected From Third Party Services:

Some features of the Services allow you to share your content and elink Links through your accounts with other companies such as Facebook and Twitter. If you choose to connect elink to such Third Party Services, we may collect information related to your use of those Third Party Services, such as authentication tokens that allow us to connect to your Third Party Service accounts or the contact information of your friends (if you choose to connect your friends, followers, or contacts from your account) so that you can contact these people when you use the Services. We may also collect information about how you are using the Services to interact with those connected Third Party Services. Note that Third Party Services may have the ability to restrict the information that is provided to us based on your privacy settings of that account.

Cookie Policy:

  • Cookies are pieces of text that may be provided to your computer through your web browser when you access a website. Your browser stores cookies in a manner associated with each website you visit. We use cookies to enable our servers to recognize your web browser and tell us how and when you visit our Site and use the Services through the web.
  • elink cookies also allow elink to track when you have clicked on a elink Link. Each click of a elink Link is tracked using a unique identifier assigned to you in one or more cookies stored by your web browser and associated with elink.
  • Third party ads displayed on elink may also contain cookies set by the advertiser, ad network or their agent. elink does not control these cookies. Users of elink should consult privacy policies of the advertiser, ad network or their agent to learn how they use cookies.
  • elink cookies do not, by themselves, contain any personal information about you, and we do not combine the general information collected through cookies with your personal information to tell us who you are. We do, however, use cookies to identify that your web browser has accessed a elink Link and may associate that information with your Account if you have one.
  • Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. If you disable cookies, you will not be able use most features of the Services
  • You may also ask elink not to place cookies on your web browser. When cookies are disabled in this manner, clicks on elink Links are not tied back to or associated with your web browser.
  • This Privacy Policy covers the use of cookies by elink only and does not cover the use of cookies by any Third Party Services. elink does not control when or how third parties place cookies on your computer, such as when you visit the website from a elink Link.

Information we receive from other sources

  • From other Service users: Other users of our Services may provide information about you when they submit content through the Services. We also receive your email address from other Service users when they provide it in order to invite you to the Services.
  • Other services you link to your account: We receive information about you when you or your administrator link or integrated third-party services with our Services. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our Services.

How we use the information

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you:

  • To provide the Services.
  • To personalize your experience.
  • To aid in research and development.
  • To communicate with you about the Services.
  • To market, promote, and drive engagement with the Services.
  • To provide customer support.
  • To prevent fraud and abuse.
  • For any other purpose with your consent.

HOW IS MY INFORMATION PROTECTED?

We use data hosting service providers to host the information we collect, and we use technical measures to secure your data. Your account information is protected by a password for your privacy and security. You can prevent unauthorized access to your account by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

elink endeavors to protect the information it collects about its users using industry-standard security processes and controls, however, despite these efforts, no security measure is perfect or impenetrable and elink does not guarantee or warrant that such measures will prevent unauthorized access to the information about you that is stored by elink. In the event we experience a breach of security, we will promptly notify you if your personal information has been compromised, in accordance with applicable law.

How long we keep information

We may retain your personal information for a period of time consistent with the original purpose of collection. For instance, we may retain your personal information during the time you have an account to use the Services, and for a reasonable period of time thereafter. We also may retain your personal information during the period of time needed for Bit to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.

How to access and control your information

If you are a registered user, you can access information associated with your Account by logging into the Site. This information includes a history of the URLs you have bundled and shortened, ability to edit the bundled links within your URLs, and access to the analytics pages for those URLs. You can deactivate your Account at any time by emailing us at info@elink.io. Once your Account is deactivated, you will no longer be able to access or use the Services.

If you have concerns about any unauthorized usage of your Account, please contact us at info@elink.io and we will disable future bundling and shortening activity on your Account.

In addition to the abilities we provide from within the Services, you may request to access or update your information using the contact information at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and notify you of the action we have taken.

Right to delete your information

You may request to delete your information using the contact information at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and notify you of the action we have taken.

Right to restrict information processing

In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so.

To exercise this right, please send us your request using the contact information at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and notify you of the action we have taken.

Right to data portability

Data portability is the ability to obtain some of your information in a format you can move from one service provider to another. Should you request it by contacting us using the contact information at the end of this Privacy Policy, we will provide you with an electronic file of your basic account information and information under your sole control. We will respond to your request within a reasonable timeframe and notify you of the action we have taken.

How we transfer the information we collect internationally

We collect information globally. We transfer, process and store your information outside of your country of residence, to wherever we, Bit or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.

Other important privacy-related information

Bit Subprocessors - Infrastructure Subprocessors

Bit may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Entity Name Activity Country
Intercom Customer Support Services United States
Mixpanel User Analytics United States
Mailchimp Email Services United States
Google Analytics Site Analytics United States
Hetzner Hosting Provider Germany
AWS Cloud Service Provider United States
Stripe Payment Gateway & Subscription Service United States

Changes to Our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate or delete your account(s).

Contact Us

If you have any questions or comments about this privacy policy, please contact us at info@elink.io

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