Effective May 24, 2018.
The information we collect is primarily used to provide the Services, to process and complete any transactions, to respond to inquiries, to personalize and improve the Services, to monitor and analyze usage and trends of the Services, to provide you with related, relevant information, and for any other purpose for which the information was collected. In connection with certain aspects of the Services, we may request, collect and/or display some information about you. We collect the following types of information from our users.
When you create an Account, we will collect personal information from you, such as your name and email address. We use your contact information to send you information about our Services. You may unsubscribe from receiving certain types of these messages through your Account settings, although elink reserves the right to contact you when we believe it is necessary, such as for administrative and account management purposes.
Note regarding children: We do not knowingly collect personal information from children. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.
The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you contact customer support via email, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
We collect certain payment and billing information when you register for certain paid Services. For example, we ask you to provide payment information, such as payment card details, which we collect via secure payment processing services.
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services. This includes:
Some features of the Services allow you to share your content and elink Links through your accounts with other companies such as Facebook and Twitter. If you choose to connect elink to such Third Party Services, we may collect information related to your use of those Third Party Services, such as authentication tokens that allow us to connect to your Third Party Service accounts or the contact information of your friends (if you choose to connect your friends, followers, or contacts from your account) so that you can contact these people when you use the Services. We may also collect information about how you are using the Services to interact with those connected Third Party Services. Note that Third Party Services may have the ability to restrict the information that is provided to us based on your privacy settings of that account.
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you:
We use data hosting service providers to host the information we collect, and we use technical measures to secure your data. Your account information is protected by a password for your privacy and security. You can prevent unauthorized access to your account by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
elink endeavors to protect the information it collects about its users using industry-standard security processes and controls, however, despite these efforts, no security measure is perfect or impenetrable and elink does not guarantee or warrant that such measures will prevent unauthorized access to the information about you that is stored by elink. In the event we experience a breach of security, we will promptly notify you if your personal information has been compromised, in accordance with applicable law.
We may retain your personal information for a period of time consistent with the original purpose of collection. For instance, we may retain your personal information during the time you have an account to use the Services, and for a reasonable period of time thereafter. We also may retain your personal information during the period of time needed for Bit to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.
If you are a registered user, you can access information associated with your Account by logging into the Site. This information includes a history of the URLs you have bundled and shortened, ability to edit the bundled links within your URLs, and access to the analytics pages for those URLs. You can deactivate your Account at any time by emailing us at email@example.com. Once your Account is deactivated, you will no longer be able to access or use the Services.
If you have concerns about any unauthorized usage of your Account, please contact us at firstname.lastname@example.org and we will disable future bundling and shortening activity on your Account.
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so.
We collect information globally. We transfer, process and store your information outside of your country of residence, to wherever we, Bit or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.
Bit may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
|Intercom||Customer Support Services||United States|
|Mixpanel||User Analytics||United States|
|Mailchimp||Email Services||United States|
|Google Analytics||Site Analytics||United States|
|AWS||Cloud Service Provider||United States|
|Stripe||Payment Gateway & Subscription Service||United States|
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